View or Edit a Matching Rule Schedule

1. Navigate to Queue Management > Matching Rule Schedules. 

Any matching rule schedules that have previously been created appear in the panel that is displayed.

2. To view a schedule, click the Down Arrow  beside its name.

3. To edit a schedule, click the Edit  button next to it and, in the window that is displayed, make the changes. 

You can change the Name and add new criteria. To edit existing criteria, click the Edit  button against the criteria. To delete existing criteria, click its Delete  button.

Make the required changes and click the Save Criteria button.

4. Click the Save Schedule button at the bottom of the page.