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Row ID
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The unique identifier of the DATA MANAGEMENT table record.
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Last result
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The result of the last processing attempt. This will be either the completion code selected by the agent; or, if no completion code was selected, a system-generated value (for example 'Busy' or 'Preview rejected by agent').
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Date last processed
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The date and time the contact was last processed by OUTBOUND.
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Processing attempts
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The number of times the contact has been processed by OUTBOUND during this campaign.
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Scheduled callback?
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Indicates whether a scheduled callback is required (True) or not (False).
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Callback date/time
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If the agent has indicated that a callback is required, the date and time for which the callback should be scheduled.
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Callback agent
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If the agent has indicated that a callback is required, this indicates whether the callback should be to the agent who requested the callback, or to any agent assigned to the campaign.
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Revised callback date/time
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If a callback fails, a further callback is generated using parameters defined for your organisation by Content Guru - see the UC and CONTACT Configuration Guide to generate the date and time. The revised date and time are placed in this column.
If the second (and subsequent) callback also fails, a further callback is generated, and its date and time written to this column.
The value of the original callback in the Callback date/time column is retained for reporting purposes.
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Created date/time
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The date and time the import that created the record in the DATA MANAGEMENT table began.
Note: the value in this system column cannot be overwritten.
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Row status/Row sub status
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These columns provide information on the status of the record and indicate whether the record will be called again.
When the Row status is 'Not Dialled', Row sub-status will be blank. This record has not yet been dialled in this campaign.
When the Row status is 'Active' the record has been selected and locked for processing. Row sub-status can be:
- Not Dialled Active: This record is about to be dialled.
- Retry Active: This record is in the process of being retried.
- Failure Active: This record was dialled and failed (but has not yet been written back to the table).
- Callback Active: A callback attempt is in process against the record.
- When the Row status is In Progress, the Row sub-status can be:
- Scheduled callback: This record has been called and a callback has been scheduled.
- Retry and Failure call result: This record has been called and the agent selected a completion code that matched both a retry and a call failure completion code in the retry profile. This record will be called again on the same number and on the next number according to the retry profile.
- Retry call result: This record has been called and the agent selected a completion code that matched a retry completion code in the retry profile. This record will be called again on the same number according to the retry profile.
- Failure call result: This record has been called and the agent selected a completion code that matched a failure completion code in the retry profile. This record will be called again on the next number according to the retry profile.
When Row status is 'Complete', Row sub-status can be:
- Maximum calls exceeded: The record has been processed and will not be called again because the maximum number of retries (as configured in the retry profile) has been reached.
Note: Row sub-status is set to 'Maximum calls exceeded' after one call when retries are disabled.
- Call result not in retry profile: The record has been processed and will not be called again because the completion code selected does not match any values in the retry profile.
- Retry criteria not met: The record has been processed and will not be called again because, while a match for the completion code was found in the retry profile, no match was found in the rules set up for that retry profile.
When Row status is 'Expired', this will be because, at the point when OUTBOUND would have processed the record, the value in the Expiry/date/time column was in the past. Row sub-status will be blank.
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Retry date/time
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The time of the earliest scheduled retry, determined by the retry profile.
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Expiry date/time
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The date and time the record expires, after which the record will not be called again except for agent-scheduled callbacks.
Note: the value in this system column is set by a data import; it is not set by storm.
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