What's New in This Release

Doc rev

Date

Changes

2.42

A note has been added to the section Call Failure Completion Codes. 

New Copyright and Disclaimer page.

Doc rev

Date

Changes

2.41

24 June 2024

Additional information is provided on the required format for import files.

Minor typographical changes.

2.40

11 March 2024

A caveat is provided on the use of If number of available agents when setting matching rules against a queue that is to be used for predictive dialler campaigns.

2.39

28 Jul  2023

• Information on testing predictive dial campaigns has been included.
• A note about the dial campaign churn button has been included.
• The way in which Do Not Call lists are implemented has changed, resulting in better performance.
• Minor typographical corrections and screenshot updates to reflect new styling.