Contact Lists

This section covers using the DATA MANAGEMENT application to create contact lists. See the DATA MANAGEMENT User Guide for full instructions on working with tables, table views and contact lists.

Each OUTBOUND campaign uses one or more contact lists to hold the records that provide the numbers or addresses to which calls or messages are routed. Contact lists have the same format for every campaign:

• The first three fields are used to hold the name of the contact, a telephone number, and an email address respectively
• The remaining fields can be used to hold whatever additional data the campaign requires.

Each of the fields in the contact list record has a corresponding system variable, which can be referenced in the FLOW script.

The contact list is populated with data stored in an underlying DATA MANAGEMENT table, which is itself populated from an imported CSV file, then filtered to provide the required data set for the campaign in the form of a table view.

The columns and data types you define in your new table must match the columns and data types in the CSV file you will use to populate it. If they do not, when you try to import the CSV file into the table, the import will fail. Before you begin defining a new table, you must know:

• How many columns it will need to hold the data imported from the CSV file
• The order of the columns as they appear in the CSV file
• What type of data each column will hold.