Static Pacing Profile

Static pacing profiles allow you to set the maximum number of calls allowed for the queue and the number of simultaneous outbound calls per agent, which remains fixed for the duration of the campaign.

Use the Queue field to select the queue.

To set a maximum number of calls for the selected queue, clear the Unlimited check box, then enter the number into the field that appears. If you leave the Unlimited check box selected, the system will allow the campaign to make as many outbound calls as the organisation cap permits.

Enter the number of simultaneous calls per agent into the Pacing field.