Reference: UC/CONTACT Menu Items

Display contacts in a selected corporate directory.

Add contacts to a corporate directory.

Display a list of your corporate directories.

Add a new (blank) corporate directory.

Assign corporate directories to user groups.

Display telephone extensions.

Add or import telephone extensions.

Edit call park parameters assigned to a selected call park extension.

Assign extensions to storm entities such as users, hunt groups, and user voicemail.

Add a new treatment:

ACD Queue

Callback Queue

Hunt Group

IVR

Paging Group

Pickup Group

Shared Mailbox

SIP Endpoint

Supervisor Group

Switchboard

Assign users to a hunt group, a supervised group, a pickup group, or a paging group.

Change the order in which users in a terminal or cyclic hunt group are contacted.

Set overflow rules for an ACD queue, a callback queue, or a hunt group (or a FLOW script if it fails to answer a call).

Assign hunt groups to a supervisor for management purposes.

Display all call forwarding rules configured for a user.

Display all numbers or prefixes from which all users in your organisation or sub-organisation are barred from receiving calls.

Add a new number or prefix from which calls in your organisation or sub-organisation will be barred.

Display all numbers or prefixes to which all users in your organisation or sub-organisation are barred from calling.

Add a new number or prefix to which all calls in your organisation or sub-organisation will be barred.

Display a list of profiles (of numbers and prefixes) for assigning to selected users barring them from making calls to those destinations.

Add a list of profiles (of numbers and prefixes) for assigning to selected users, barring them from making calls to those destinations.

View numbers and prefixes in a call barring profile.

Add or import a list of numbers and prefixes to a call barring profile.

Edit a call barring profile.

Display date/time schedules.

Add a date/time schedule for an ACD queue, a callback queue, a hunt group or a FLOW script.

Assign any of the above treatment types to a date/time schedule.

Create a holiday item for use in a date/time schedule.

Display service types (showing included and excluded features) for assigning to users.

Add a new service type of features.

Add a mailbox service type of mailbox configuration settings for assigning to an ACD queue, a callback queue, a FLOW script, a hunt group, or a shared voicemail treatment, and also to users.

Create or edit a recording group profile indicating whether or not the recordings of selected users or user groups can be viewed and/or streamed by recording managers in RECORDER.

Assign a recording manager profile to a recording manager.

Create or edit schedules to define the times at which services such as callbacks are available.

Display hardware devices (typically desk phones) registered to your organisation.

Register a hardware device to your organisation.

Display all registered users in your organisation.

Register a new user.

Edit a registered user.

Edit selected settings for multiple users in a single operation.

Register users in bulk from a CSV file.

Export all registered users and their settings to a CSV file.

Displays a summary of the selected user's configuration.

Display registered storm administrators in your organisation.

Create/edit completion code forms for use by agents when in the wrap status.

Create/edit an email address with 'From' addresses, signatures and styling layouts for use in outgoing emails.

Create/edit an agent script for on screen display to agents during a call.

Define the CLIs to be presented on outbound SMS messages sent by agents using the DTA.

Display all ACD and switchboard queues.

Add a new ACD queue

Edit an ACD queue

Add a hunting rule to a queue.

Edit a hunting rule.

Control the routing of queued contacts to agents.

Edit a hunting rule schedule.

Add queues in bulk from a CSV file.

Export all queues and their settings to CSV file.

Display all ACD and switchboard queue groups.

Add a new ACD queue group.

Edit an ACD queue group.

Assign ACD and/or switchboard queues to an ACD queue group.

Prioritise ACD queues.

Display all registered users configured as agents.

Add an agent.

Edit an agent.

Temporarily opt an agent into or out of a group of which they are a member.

Import agents and their agent-specific settings (such as skill and agent group membership) in bulk from CSV file.

Export all agents and their settings to CSV file.

View all agent groups.

Add a new agent group.

Edit an agent group's settings.

Assign agents to an agent group.

Assign agent groups to a supervisor for monitoring and management purposes.

Display and change the availability status of agents.

Configure queue statistics for display to selected agents in DTA.

Display your agent group hierarchy.

Display your queue hierarchy.

Run the Contact setup wizard for setting up storm contact centre components.

Create ACD queues and associated treatments graphically.

Display all switchboard queues.

Add a new switchboard queue.

Display IP phones and fax devices not assigned to a user.

Display all treatment overflow rules in your organisation.

Display your user hierarchy.

Display this help.

Log out of UC/CONTACT.